Product Support Lifecycles
Esker's Product Support Lifecycles provide a clear and predictable method to help you plan your implementation, upgrade and support requirements. Availability of technical support and defect resolution varies depending on the stage of the product in its support lifecycle. Esker uses the following phases to categorize its solutions:
| PHASE | DEFINITION | AVAILABLE SUPPORT * |
|---|
| Active | Current shipping version of a product. | Technical support
Defect resolution |
| Supported | Product that continues to be supported,
but is not the most current version. | Technical support
Limited defect resolution ** |
| Unsupported | Product that is no longer sold nor supported | Web self-help (for a limited time) |
* Support available to customers with an active Esker Pro maintenance and support plan only.
** Defect resolution is provided for current shipping versions and the prior version only.
Esker on Demand Solutions
Esker on Demand contracts benefit from free technical support during business hours. Additional 24/7 support is available for a minimal monthly fee.
Esker DeliveryWare Solutions
Click here to view Esker DeliveryWare and Pulse product support lifecycles.
Esker Fax Server Solutions
Click here to view Esker Fax, Esker Fax for Notes, Pulse for Fax, Faxgate, LanFax, Esker VSI-FAX and Esker VSI-FAX for Notes product support lifecycles.
Esker Host Access Solutions
Click here to view Tun Plus, SmarTerm, Persona, Corridor and A-Net product support lifecycles.
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